General Questions
What is Fast Acrylic?
Fast Acrylic is a leading provider of high-quality custom acrylic and plastic products, including displays, boxes, sneeze guards, and more. All our products are made in the USA.
Where are your products made?
All our products are proudly made in the USA, ensuring the highest standards of quality and craftsmanship.
How can I contact Fast Acrylic?
The best way to reach our team is via email at fulfillment@fastacrylic.com.
Orders and Shipping
How do I place an order?
You can place an order directly through our website or by contacting our customer service team for assistance.
What are your shipping options?
We offer various shipping options through UPS, FedEx, and freight carriers for larger items. Shipping times typically range from 1 to 6 business days.
Do you ship internationally?
Currently, we ship within the United States for orders placed online via our website. For international shipping inquiries, please contact our customer service team at fulfillment@fastacrylic.com.
How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can use this information to track your order through the carrier’s website.
What should I do if my order arrives damaged?
Please inspect your order upon receipt and contact us immediately at fulfillment@fastacrylic.com if the item is defective, damaged, or incorrect. For freight shipments, note any issues on the delivery driver’s receipt. Claims may not be honored if not noted on the driver's delivery receipt.
Returns and Exchanges
What is your return policy?
We have a 5-day return policy. You have 5 days after receiving your item to request a return. Items must be in their original condition, unworn or unused, with tags and original packaging.
How do I start a return?
Contact us at fulfillment@fastacrylic.com to request a return. If your return is accepted, we will provide a return authorization number and shipping instructions.
Who is responsible for return shipping?
Return shipping is the customer's responsibility. We recommend insuring the shipment and using a trackable method.
Can I exchange an item?
The fastest way to ensure you get what you want is to return the original item and place a new order once the return is accepted.
Custom Orders
Do you offer custom acrylic products?
Yes, we specialize in custom acrylic products, including displays, boxes, and more. Contact our team to discuss your specific needs and get a custom quote.
How long does it take to process a custom order?
Custom orders, including those with UV printing, require additional lead time for design approval. Processing times vary based on the complexity of the order.
Can you help with the design process?
Absolutely! Our design assistance team is here to guide you through the process, from selecting materials to finalizing the design.
Product Care
How should I clean my acrylic products?
Use a clean, lint-free cloth and a mild soap or specialized acrylic cleaner. Avoid using abrasive materials or cleaners containing ammonia.
How should I handle and store acrylic products?
Handle acrylic products with care to avoid scratches. Store them in a cool, dry place away from direct sunlight and heat sources.
Production Timelines
What are your standard production timelines?
In-stock items are typically processed and shipped within 1-3 business days. Custom orders require additional time, depending on the complexity of the design and approval process. We will provide an estimated timeline when you place your order.
Dimensions
What is the difference between nominal and exact dimensions?
Nominal dimensions refer to the approximate size of the product as advertised, while exact dimensions are the precise measurements of the product. For example, a nominal 12"x12" acrylic sheet may actually measure 11.875"x11.875" in exact dimensions. Always refer to exact dimensions for precise measurements needed for your project.
Additional Information
What payment methods do you accept?
We accept many major credit cards, wallet apps, and other secure payment methods as indicated during checkout.
Can I cancel or modify my order?
Orders can be canceled or modified before they are processed. Contact us as soon as possible if you need to make changes.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact us for more information and to get a quote.